# Boot Error Message

**URL:** https://in-thread.sonic-pi.net/t/boot-error-message/7053
**Category:** Support, Help & Resources
**Created:** [August 29, 2022, 1:08pm UTC](https://in-thread.sonic-pi.net/t/boot-error-message/7053 "2022-08-29T13:08:03Z")
**Posts on this page:** 5
**Page:** 1

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### Author: ![GWB70](https://dub1.discourse-cdn.com/flex017/user_avatar/in-thread.sonic-pi.net/gwb70/32/410_2.png) [@GWB70](https://in-thread.sonic-pi.net/u/GWB70)
#### Post date: [August 29, 2022, 1:08pm UTC](https://in-thread.sonic-pi.net/t/boot-error-message/7053/1 "2022-08-29T13:08:03Z")

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Hi there:

After some time…  
I intend to use the new version of  
Sonic Pi (v.4.03).However i’ve been  
unable to run it; i get the following message :

> Blockquote

“Apologies, a critical error occurred during startup:  
GUI was unable to connect to the Ruby server”.

# "Sonic Pi Boot Error Report

## System Information

Sonic Pi version: 4.0.3  
OS: Windows 10 Version 1909

> Blockquote

If anyone knows how i can solve it…  
Or perhaps i’ll wait for an update.

Thanks anyway.

---

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### Author: ![samaaron](https://dub1.discourse-cdn.com/flex017/user_avatar/in-thread.sonic-pi.net/samaaron/32/7_2.png) [@samaaron](https://in-thread.sonic-pi.net/u/samaaron)
#### Post date: [August 29, 2022, 2:16pm UTC](https://in-thread.sonic-pi.net/t/boot-error-message/7053/2 "2022-08-29T14:16:22Z")

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Hi @GWB70,

sorry you’re having issues. Please could you report your problem over on GitHub here: [Issues · sonic-pi-net/sonic-pi · GitHub](https://github.com/sonic-pi-net/sonic-pi/issues) and include the full copies of all the log files found in the `.sonic-pi\log` directory which can be found in your home directory.

Hopefully we can work out the problem and get things resolved for you over there.

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### Author: ![GWB70](https://dub1.discourse-cdn.com/flex017/user_avatar/in-thread.sonic-pi.net/gwb70/32/410_2.png) [@GWB70](https://in-thread.sonic-pi.net/u/GWB70)
#### Post date: [August 29, 2022, 3:11pm UTC](https://in-thread.sonic-pi.net/t/boot-error-message/7053/3 "2022-08-29T15:11:42Z")

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To Sam Aaron:

Hi there, i already posted my issue at :  
“Issues · sonic-pi-net/sonic-pi · GitHub”  
as was requested by you. Logs were attached  
in a zip file. Here is the link:

> <https://github.com/sonic-pi-net/sonic-pi/issues/3198>
>
> Am sending logs related to Sonic Pi v.4.0.3 
> Boot issue, as requested by Sam Aa…ron.
> Follow attached files.
> 
> Best:
> Glauco.
> \[Boot issue Logs.zip\](https://github.com/sonic-pi-net/sonic-pi/files/9445645/Boot.issue.Logs.zip)

Best :

```
                                                             Glauco.

```

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<div class="post-metadata">

### Author: ![samaaron](https://dub1.discourse-cdn.com/flex017/user_avatar/in-thread.sonic-pi.net/samaaron/32/7_2.png) [@samaaron](https://in-thread.sonic-pi.net/u/samaaron)
#### Post date: [August 29, 2022, 3:23pm UTC](https://in-thread.sonic-pi.net/t/boot-error-message/7053/4 "2022-08-29T15:23:07Z")

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Thanks so much, let’s continue the conversation over there…

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<div class="post-metadata">

### Author: ![GWB70](https://dub1.discourse-cdn.com/flex017/user_avatar/in-thread.sonic-pi.net/gwb70/32/410_2.png) [@GWB70](https://in-thread.sonic-pi.net/u/GWB70)
#### Post date: [August 29, 2022, 6:02pm UTC](https://in-thread.sonic-pi.net/t/boot-error-message/7053/5 "2022-08-29T18:02:20Z")

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Hi Sam :

It seems that has a “work around”…

Yes, am using firewall in :

- Domain Network
- Private Network
- Public network

I just clicked w/ right button on SPI Icon,  
and choosed : “Solve Compatibility Issues”.  
Apparently I have to do this every time,  
to run Sonic Pi,but it’s a minor issue.

Regards.